Länsförsäkringar
Länsförsäkringar
Länsförsäkringar
Länsförsäkringar
Digital flow for pension disbursement
Each month, Länsförsäkringar Fondliv sends out around 6,000 paper forms to customers approaching retirement. By digitalizing these forms, we were able to:
- Cut down printed pages by approximately 12,000 every month - Reduce manual processing and errors - Make the process easier for customers, who increasingly expect digital solutions today
Digital flow for pension disbursement
Each month, Länsförsäkringar Fondliv sends out around 6,000 paper forms to customers approaching retirement. By digitalizing these forms, we were able to:
- Cut down printed pages by approximately 12,000 every month - Reduce manual processing and errors - Make the process easier for customers, who increasingly expect digital solutions today
Digital flow for pension disbursement
Each month, Länsförsäkringar Fondliv sends out around 6,000 paper forms to customers approaching retirement. By digitalizing these forms, we were able to:
- Cut down printed pages by approximately 12,000 every month - Reduce manual processing and errors - Make the process easier for customers, who increasingly expect digital solutions today
Digital flow for pension disbursement
Each month, Länsförsäkringar Fondliv sends out around 6,000 paper forms to customers approaching retirement. By digitalizing these forms, we were able to:
- Cut down printed pages by approximately 12,000 every month - Reduce manual processing and errors - Make the process easier for customers, who increasingly expect digital solutions today
Listen to the data
For Länsförsäkringar, digitalizing pension disbursement information and the selection process was more than just a technical upgrade—it created real value for both customers and the organization. Nearly 40% of all feedback submitted through the Tyck till function from pension customers focused on disbursements. This was a clear signal that improvements were needed. Customer service handles around 500–800 calls each day, and about 70% of these calls relate to disbursements. In customer interviews, we learned that people expect modern digital solutions, have little trust in traditional postal handling, and want the ability to explore different payout scenarios.
Listen to the data
For Länsförsäkringar, digitalizing pension disbursement information and the selection process was more than just a technical upgrade—it created real value for both customers and the organization. Nearly 40% of all feedback submitted through the Tyck till function from pension customers focused on disbursements. This was a clear signal that improvements were needed. Customer service handles around 500–800 calls each day, and about 70% of these calls relate to disbursements. In customer interviews, we learned that people expect modern digital solutions, have little trust in traditional postal handling, and want the ability to explore different payout scenarios.
Listen to the data
For Länsförsäkringar, digitalizing pension disbursement information and the selection process was more than just a technical upgrade—it created real value for both customers and the organization. Nearly 40% of all feedback submitted through the Tyck till function from pension customers focused on disbursements. This was a clear signal that improvements were needed. Customer service handles around 500–800 calls each day, and about 70% of these calls relate to disbursements. In customer interviews, we learned that people expect modern digital solutions, have little trust in traditional postal handling, and want the ability to explore different payout scenarios.
For Länsförsäkringar, digitalizing pension disbursement information and the selection process was more than just a technical upgrade—it created real value for both customers and the organization. Nearly 40% of all feedback submitted through the Tyck till function from pension customers focused on disbursements. This was a clear signal that improvements were needed. Customer service handles around 500–800 calls each day, and about 70% of these calls relate to disbursements. In customer interviews, we learned that people expect modern digital solutions, have little trust in traditional postal handling, and want the ability to explore different payout scenarios.
Explorations
Explorations
Explorations
Explorations
Design explorations & User testing
I worked closely with a UX Writer to explore and test different design approaches. Through interviews and usability testing with people approaching retirement and those already retired, we gained valuable insights into their needs and expectations. Together with product specialists, we tried to create a solution that is clear, intuitive, and genuinely supportive in these customers stage in life
Design explorations & User testing
I worked closely with a UX Writer to explore and test different design approaches. Through interviews and usability testing with people approaching retirement and those already retired, we gained valuable insights into their needs and expectations. Together with product specialists, we tried to create a solution that is clear, intuitive, and genuinely supportive in these customers stage in life
Design explorations & User testing
I worked closely with a UX Writer to explore and test different design approaches. Through interviews and usability testing with people approaching retirement and those already retired, we gained valuable insights into their needs and expectations. Together with product specialists, we tried to create a solution that is clear, intuitive, and genuinely supportive in these customers stage in life
Design explorations & User testing
I worked closely with a UX Writer to explore and test different design approaches. Through interviews and usability testing with people approaching retirement and those already retired, we gained valuable insights into their needs and expectations. Together with product specialists, we tried to create a solution that is clear, intuitive, and genuinely supportive in these customers stage in life
