Comviq

Product design & User study

Research and design

Comviq has been a market leader for prepaid subscriptions for a long time. Now when they have expanded their offer and have a wider range of products it was time to look over their information structure and push their design a bit without changing their core look.

In the comviq team my role was to help customers find the right info and actions at the right time, Make it easy to pay and push their design both for webb and app.

Research and design

Comviq has been a market leader for prepaid subscriptions for a long time. Now when they have expanded their offer and have a wider range of products it was time to look over their information structure and push their design a bit without changing their core look.

In the comviq team my role was to help customers find the right info and actions at the right time, Make it easy to pay and push their design both for webb and app.

Research and design

Comviq has been a market leader for prepaid subscriptions for a long time. Now when they have expanded their offer and have a wider range of products it was time to look over their information structure and push their design a bit without changing their core look.

In the comviq team my role was to help customers find the right info and actions at the right time, Make it easy to pay and push their design both for webb and app.

Research and design

Comviq has been a market leader for prepaid subscriptions for a long time. Now when they have expanded their offer and have a wider range of products it was time to look over their information structure and push their design a bit without changing their core look.

In the comviq team my role was to help customers find the right info and actions at the right time, Make it easy to pay and push their design both for webb and app.

Collective invoice

A new feature that would create a large impact for both the customers but also for the Comviq customer service and billing department was “Collective invoice”. This made it possible for customers with multiple subscriptions to merge them into one invoice.

Collective invoice

A new feature that would create a large impact for both the customers but also for the Comviq customer service and billing department was “Collective invoice”. This made it possible for customers with multiple subscriptions to merge them into one invoice.

Collective invoice

A new feature that would create a large impact for both the customers but also for the Comviq customer service and billing department was “Collective invoice”. This made it possible for customers with multiple subscriptions to merge them into one invoice.

Collective invoice

A new feature that would create a large impact for both the customers but also for the Comviq customer service and billing department was “Collective invoice”. This made it possible for customers with multiple subscriptions to merge them into one invoice.

User study

The concept of Family subscriptions was a new thing at Comviq, but we felt that we didn’t actually know how the customer experience was. So we started a user study where we followed two familys during 6 months from their first purchase, to their 6th invoice
This was one of the best desicions we made. 
By following them through all the steps in their customer journey we could find a lot of pain points but also moments where Comviq shined. Such valuable insights that we never would have got throug regular user tests.

User study

The concept of Family subscriptions was a new thing at Comviq, but we felt that we didn’t actually know how the customer experience was. So we started a user study where we followed two familys during 6 months from their first purchase, to their 6th invoice
This was one of the best desicions we made. 
By following them through all the steps in their customer journey we could find a lot of pain points but also moments where Comviq shined. Such valuable insights that we never would have got throug regular user tests.

User study

The concept of Family subscriptions was a new thing at Comviq, but we felt that we didn’t actually know how the customer experience was. So we started a user study where we followed two familys during 6 months from their first purchase, to their 6th invoice
This was one of the best desicions we made. 
By following them through all the steps in their customer journey we could find a lot of pain points but also moments where Comviq shined. Such valuable insights that we never would have got throug regular user tests.